🍽️The Recipe for Uninterrupted Restaurant Operations in South Africa using Last Mile SD-WAN 🇿🇦

🍽️The Recipe for Uninterrupted Restaurant Operations in South Africa using Last Mile SD-WAN 🇿🇦

🍔🚀In today's tech-driven restaurant scene, smooth operations are the key to customer satisfaction🤩🍽️


3 min read

In today's fast-paced world, restaurants are more reliant on technology than ever before. To keep their doors open and customers happy, they need a seamless communication system, especially when leveraging cloud-based applications like GAAP (Generally Accepted Accounting Principles) and VoIP for order processing. Let's explore how SD-WAN such as the one from Fusion Broadband South Africa is the secret ingredient that ensures uninterrupted restaurant operations, even in the face of communication link failures.

The GAAP Advantage in the Cloud

GAAP is the financial backbone of many businesses, including restaurants. It streamlines accounting processes, manages payroll, and helps maintain compliance. More and more restaurants are turning to cloud-based GAAP systems for their flexibility and scalability.

However, relying on the cloud can present challenges, particularly when the internet connection is unstable. Imagine a scenario where a restaurant's primary internet link goes down during peak business hours. This disruption can result in chaos, from delayed orders to financial inaccuracies.

SD-WAN to the Rescue

SD-WAN (Software-Defined Wide Area Network) is the savior in this story. It's a technology that optimizes and manages multiple internet connections, making sure that restaurant operations remain smooth, even with a cloud-hosted GAAP system.

Here's how it works:

  1. Link Redundancy: SD-WAN enables the restaurant to utilize two or more internet connections simultaneously. If one link fails, the system seamlessly shifts to the backup connection, ensuring uninterrupted access to cloud-based GAAP.

  2. Load Balancing: SD-WAN intelligently distributes network traffic across all available links, preventing any single link from becoming overloaded. This results in faster, more reliable connections to cloud services.

  3. Application Prioritization: With SD-WAN, the restaurant can prioritize critical applications like GAAP and VoIP over less essential internet traffic. This ensures that accounting processes and order processing remain unaffected, even during heavy usage periods.

VoIP: The Voice of Efficient Order Processing

VoIP (Voice over Internet Protocol) has become a staple in the restaurant industry for taking orders efficiently. VoIP systems rely on stable internet connections to provide clear communication between customers and the kitchen staff.

How VoIP Works:

  1. Customer Places Order: A customer calls the restaurant and places an order through the VoIP system.

  2. VoIP Transmits Data: The order details are transmitted as data packets over the internet to the restaurant's kitchen.

  3. Order Preparation: The kitchen staff receives the order via the VoIP system, ensuring quick and accurate order preparation.

  4. Customer Pickup/Delivery: Once the order is ready, the customer is notified for pickup or delivery.

SD-WAN Keeps VoIP Ringing

In a restaurant's bustling environment, VoIP is a lifeline for order processing. Any disruption in VoIP communication can lead to delayed orders and frustrated customers. Here's how SD-WAN ensures VoIP keeps ringing:

  1. Link Resilience: SD-WAN's link redundancy ensures that if one internet connection experiences issues, VoIP traffic automatically switches to another stable link.

  2. Quality of Service (QoS): SD-WAN can prioritize VoIP traffic, guaranteeing that voice data packets receive priority treatment over other less time-sensitive data, such as web browsing.

  3. Packet Loss Mitigation: SD-WAN can detect and correct packet loss issues in real-time, resulting in crystal-clear communication and minimal call drops.


Wrapping up, Fusion's SD-WAN is the secret sauce that allows restaurants to seamlessly operate their cloud-based GAAP systems and VoIP order processing, even when faced with communication link failures. With SD-WAN, restaurants can ensure that their doors stay open, orders keep flowing, and customers leave with smiles on their faces. It's the recipe for success in the digital age of dining.

👉 Learn more: Contact Fusion

Read more successful use cases associated with Fusion's SD-WAN!

Originally published on LinkedIn by Ronald Bartels: